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Brooks Brothers: Products & Services

Brooks Brothers sells fine clothing for men, women and kids. They sell clothes from casual dress to formalwear and they also sell home décor products. A look at some of their categories will give you an idea of the products they sell.

For Men:

  • Dress and sports shirts
  • Ties
  • Sweaters and vests
  • Casual pants
  • Dress pants
  • Suits
  • Formalwear
  • Outerwear
  • Sports coats and blazers
  • Underwear and socks
  • Footwear

For Women:

  • Shirts
  • Knits
  • Sweaters
  • Casual pants
  • Dress pants
  • Skirts and dresses
  • Jackets and blazers
  • Suit separates
  • Outerwear
  • Sleepwear
  • Shoes
  • Handbags
  • Jewelry
  • House and home
  • Boys and girls
Brooks Brothers: Company Background

Henry Sands Brooks started Brooks Brothers in 1818, which at the time was the first ready-to-wear fashion emporium inAmerica. In 1865, the coat that Abraham Lincoln wore at his second inauguration was specially made for him by Brooks Brothers. Throughout the years, Brooks Brothers established trends with the clothes they designed including the original polo button down shirt. Today, there are 102 factory stores in theUnited Statesand 25 locations worldwide. You can contact Brooks Brothers at:

  • 1-800-274-1815
  • By email
  • You can also use their Find a Store to locate the nearest Brooks Brothers store. 
Brooks Brothers: Customer Feedback & Reviews

Brooks Brothers has not been rated by the usual rating websites. There are reviews and ratings for the separate Brooks Brothers stores. Yelp rates the New York City store with 4.5 stars out of 5. Some customer comments include:

  • My experience in this store is the reason why I will continue to come back to Brooks Brothers for years to come for their button down shirts. Are they a bit expensive? Yes. Are they the best looking shirts I have? Yes. Are they worth it? YES.  I brought in a shirt I had bought a few months earlier, I had noticed a small pull on the fabric from who knows what... likely me not being careful. Not only did they offer to replace it (without a receipt) but they let me change the pattern and size as well.  I'll definitely be coming back again.” – Mordy G.
  • I really like their clothes here. It's a bit on the pricey side for general retail, but the stuff is quality. This particular store has always been friendly, professional and helpful to me. These guys know their stuff. Just be ready to pony up.” – Mike O.
Brooks Brothers: Business Credibility & Trustworthiness

Brooks Brothers is a member of the Metropolitan New York, Long Island and Mid-Hudson Better Business Bureau, but they do not have a rating. Brooks Brothers supports the following charities:

  • The Golden Fleece Foundation is a Brooks Brothers charity. This organization partners with local and national non-profit groups related to men's, women's and children's health issues as well as education and the arts.
  • The Make-A-Wish Foundation.
  • St. Jude Children’s Research Hospital.
Brooks Brothers: Website Popularity & Google Ranking

Brooks Brothers has the following internet rankings:

  • shows them with a traffic ranking of #4,687 in the United States and a global traffic ranking of #15,271 with a reputation number (sites linking in) of 3,463.
  • According to, they average 371,680 unique visitors per month.
  • Their Google Page Rank 6/10.
Brooks Brothers: Social Media Presence

You can follow Brooks Brothers on these social media websites:

  • Brook Brothers has a nice Facebook page with interesting comments and articles about fashion and recipes.
  • They are also on Twitter @BrooksBrothers with more interesting links.
  • You can watch videos about current fashions on their YouTube page.
  • And they have the Brooks Brothers Blog with style advice and tips for men.
  •  You can also visit their Pinterest page.
Brooks Brothers: Website Security & Safety
  • Brooks Brothers uses the https secure internet connection when you get to the checkout.
  • According to the Google Safe Browsing tool, Brooks Brothers is not listed as a suspicious website. Of the 11 pages Google tested during the past 90 days, 0 pages resulted in malicious software being downloaded or installed.
Brooks Brothers: Pricing & Packages

Brooks Brothers has higher prices than average, but their quality is also higher than average. They currently have specials such as buy three for a special price or buy two and get the second item 30% off.

  • Supima® Cotton Non-Iron Slim Fit Bold Stripe Dress Shirt costs $88 or buy three for $219.
  • Elliot Advantage Chino costs $89.50 or buy two for $159.
  • Made in America Levi's® 501 Original Fit for Brooks Brothers costs $148.
  • Cashmere Two-Button Jacket costs $898.
  • Women’s Camel Hair Polo Coat costs on sale $499.
Brooks Brothers: Shipping Rates & Policies

Shipping rates for Brooks Brothers are dependent on the dollar amount of your order and the shipping method.

  • FedEx Standard Delivery in 3-7 business days at no extra charge.
  • FedEx Standard Delivery to Alaska, Hawaii, Puerto Rico and Canada are shipped by air for an additional $10.
  • FedEx Two Day Business for an additional $5.
  • FedEx Next Day Business for an extra $12.50.

International delivery outside of the U.S. and Canada costs $49.99. For more information, see their Shipping Page and their Shipping Rates.

Brooks Brothers: Payment Methods Accepted

Brooks Brothers accepts the following payment methods:

  • American Express
  • Diners Club
  • Discover Card
  • JCB
  • Visa
  • MasterCard
  • The Brooks Card
  • Brooks Brothers Platinum MasterCard

You can also pay using your Brooks Brothers Gift Cards. You can use a combination of your gift card and a credit card. Your Brooks Brothers gift card will be depleted first before your credit card is charged.

Brooks Brothers: Returns, Refunds & Exchange Policy

Brooks Brothers guarantees its products. Purchased can be returned or exchanged at any time. With your receipt a full refund will be issued to the card it was paid with. Without a receipt, the refund will be at the current price of the product, paid on a Brooks Brothers credit card. There are several ways to make a return.

  • You can use the SmartLabel from your packing slip and mail it to them.
  • Attach the label from the front of your invoice and attach it to the package and mail it.
  • You can return any product to a local Brooks Brothers store.


You can exchange a product and they will pay the return shipping and ship your new product with no additional shipping and handling charges within the United States. For more information, refer to their Returns and Exchanges page.

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